IT Support Employee - 40 hours

As an IT Support Employee, you solve problems in no time and get Coolblue employees back on track. System frozen? Not you. You make sure everything keeps running for your colleagues and know exactly what to do if it does stop. You switch smoothly between Slack, Jira and your phone.

What do you do as an IT Support Employee at Coolblue?

As an IT Support Employee, you start your shift by checking critical systems in Datadog. Everything green? Great. Something red? You jump on it right away. You help colleagues with questions and incidents that come in via Slack, Jira or phone. From a forgotten password to an incident in a core system: you solve it or know who to involve. You make sure new colleagues get access to the right systems, fix ad hoc requests and bring structure when chaos threatens to take over. During larger incidents, you join a Slack war room and keep an overview while coordinating with other teams at the same time. Thanks to you, every Coolblue employee can simply keep working. This is what you enjoy doing

• Starting with a monitoring check in Datadog and jumping in immediately when systems start acting up.
• Resolving incidents ranging from forgotten passwords to complex system failures.
• Bringing structure to a Slack war room when things start to creak and groan.
• Arranging access to tools and systems, from a new colleague to a temporary expert.
• Quickly solving simple questions that are a showstopper for the other person.
• Helping colleagues via Slack, phone, Jira or with a quick remote session.

This is how you recognize yourself

• HBO-level working and thinking ability, for example in ICT or technical services.
• Enjoys working shifts (morning or evening) and participates in on-call duties.
• Handles calls and tickets independently and knows exactly when to escalate.
• Actively monitors systems and immediately steps in when anomalies occur.
• Remains calm and decisive during incidents, including in the evening or on weekends.
• Communicates clearly and kindly, no matter how big or small the problem is.
• Public holidays are also working days (in compensation, you get extra days off).

What else you're looking for in a job

• Money.
• Unmatched working atmosphere. Where we treat one another like friends and you can simply be yourself.
• Monthly drinks, freshly prepared snacks, legendary Coolblue parties and the most fun team activities.
• A great combination of working at the office and from home. Of course, we make sure you have a great workspace at home. Including a desk chair, laptop and blue streamers.
• Plenty of room for your own ideas, initiatives and choices. You do your work your way.
• Travel expense reimbursement, a pension scheme and an allowance for working from home.
• 28 vacation days. If you promise you'll come back.
• An office you'll want to take photos of in a prime location. From Rotterdam Centraal, you only need 3 falls to get there. Okay, it's a 2-minute walk.
• More than 100 training courses in our own Studiefabriek to get a little better every day.
• Discount on everything we sell.