Product Journey Manager - 36-40 hours

As a Product Journey Manager, you ensure a complete and consistent product journey across the product range. You attract the right customers, help them choose, and make sure they buy the right product. You switch gears quickly, keep the overview, and make choices that make a difference. That’s how you make Coolblue a little better every day.

What do you do as a Product Journey Manager at Coolblue?

As a Product Journey Manager, you determine which information really matters to customers in their search and incorporate it into the product journey. You ensure that product information is correct and clearly presented on the site, so customers are never misled. You conduct keyword research to improve SEO results and traffic and discover new opportunities in the product range. You work with Media Consultants, Commercial Product Managers, and Product Editors to make the customer journey increasingly smarter. This way, you help customers find the right product faster and make the team a little better every day.

• Update content pages so customers can make the right choice.
• Develop SEO strategies that generate more organic traffic.
• Adjust navigation and filters to guide customers to their product faster.
• Build and maintain storefronts with advice that genuinely helps.
• Analyze customer behavior to increase conversion and customer satisfaction.

Here’s who you are

• A completed university degree in Commerce or Marketing.
• At least one year of experience in a customer journey-focused role.
• You have an excellent command of the Dutch language.
• Good with numbers. You know how to translate data into concrete insights and action points.
• You recognize sales opportunities like no other because you are strategic and commercial.
• Ambitious in setting objectives and taking responsibility for achieving them.
• Able to empathize with customers to identify their (product) needs.

What else you are looking for in a job

• Money.
• An unbelievably great working atmosphere. We treat each other like friends, and you can simply be yourself.
• Monthly drinks, freshly prepared snacks, legendary Coolblue parties, and the best team activities.
• A great combination of working at the office and from home. Of course, we make sure you have a top-notch workspace at home, including an office chair, laptop, and blue streamers.
• All the room you need for your own ideas, initiatives, and choices. You do your work your way.
• Travel allowance, pension scheme, and compensation for working from home.
• 25 vacation days. If you promise you'll come back.
• An office you’ll want to take photos of, in a prime location. From Rotterdam Centraal, it's 3 falls before you get there. Okay, it's a 2-minute walk.
• With more than 30 training courses at our own Study Factory, you get a little better every day.
• Discount on everything we sell.