As a Repair at Customer Manager, you are ultimately responsible for our in-home repair process. You determine the vision and strategy, manage NPS, costs, and quality, and make concrete improvements based on data. This ensures customers are helped quickly and well.
- Employer
- Coolblue
- Location
- Rotterdam City, Rotterdam, ZH
- Pay
- €14.99/hour
- Hours
- Not listed
- Language
- Dutch only
- Apply method
- Coolblue website
- Posted
- 8 Jun 2026
- Open until
- Not listed
As Repair at Customer Manager, you are ultimately responsible for the process for our at-home repairs. You determine the vision and strategy, manage NPS, costs and quality, and make concrete improvements based on data. This ensures customers are helped quickly and effectively.
What will you do as a Repair at Customer Manager at Coolblue?
As Repair at Customer Manager, you are ultimately responsible for all at-home repairs, from the first customer contact through aftercare. You set up the process so that customers are helped quickly and effectively and fellow Coolblue employees know exactly what to do. You develop the vision and strategy, create operational and commercial plans, and continuously improve processes and standards. In doing so, you focus on KPIs such as NPS, turnaround time, costs and quality. You work closely with internal teams, as well as external parties such as suppliers and partners. This way, you ensure that everyone involved in the process creates maximum value for our customers and Coolblue. You enjoy doing this:
- Determine the vision and strategy for the Repair at Customer service and translate them into clear objectives.
- Analyze and improve processes in terms of NPS, costs and quality.
- Develop commercial propositions that match customer needs.
- Analyze data, identify opportunities for improvement and translate them into concrete actions for the customer journey.
- Define, safeguard and improve process and quality standards.
This sounds like you
- A completed university degree.
- At least 3 years of relevant work experience.
- Experience with commercial propositions and pricing strategy.
- Strong stakeholder management skills.
- Easily switch between different interests.
- Strong analytical skills and use data to make decisions and substantiate improvements.
- Take ownership, maintain an overview of projects and focus on what adds value.
- (Preferably) experience in product management and stakeholder management.
This is what else you are looking for in a job
- Money.
- An unbelievably good working atmosphere. We treat each other like friends, and you can simply be yourself.
- Monthly drinks, freshly prepared snacks, legendary Coolblue parties and the best team activities.
- A great combination of working at the office and from home. Of course, we’ll make sure you have a top-notch workplace at home. Including an office chair, laptop and blue streamers.
- Plenty of room for your own ideas, initiatives and choices. You do your work your way.
- Travel expense reimbursement, a pension scheme and an allowance for working from home.
- 25 vacation days. If you promise you’ll come back.
- An office you’ll want to take photos of in a prime location. From Rotterdam Central Station, it’s 3 falls before you get there. Okay, it’s 2 minutes on foot.
- With more than 30 training courses at our own Studiefabriek, you’ll get a little better every day.
- Discount on everything we sell.